Customer CareCourses > Business Skills Training > Customer Care

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  • strict warning: Declaration of views_plugin_argument_validate::options_submit() should be compatible with views_plugin::options_submit($form, &$form_state) in /home3/indiciat/public_html/sites/all/modules/views/plugins/views_plugin_argument_validate.inc on line 87.
  • strict warning: Declaration of views_plugin_argument_validate_taxonomy_term::options_submit() should be compatible with views_plugin_argument_validate::options_submit(&$form, &$form_state) in /home3/indiciat/public_html/sites/all/modules/views/modules/taxonomy/views_plugin_argument_validate_taxonomy_term.inc on line 165.
  • strict warning: Non-static method view::load() should not be called statically in /home3/indiciat/public_html/sites/all/modules/views/views.module on line 1113.
  • strict warning: Declaration of views_plugin_query::options_submit() should be compatible with views_plugin::options_submit($form, &$form_state) in /home3/indiciat/public_html/sites/all/modules/views/plugins/views_plugin_query.inc on line 169.
  • strict warning: Declaration of views_plugin_style_default::options() should be compatible with views_object::options() in /home3/indiciat/public_html/sites/all/modules/views/plugins/views_plugin_style_default.inc on line 24.
  • strict warning: Declaration of views_plugin_row::options_validate() should be compatible with views_plugin::options_validate(&$form, &$form_state) in /home3/indiciat/public_html/sites/all/modules/views/plugins/views_plugin_row.inc on line 136.
  • strict warning: Non-static method view::load() should not be called statically in /home3/indiciat/public_html/sites/all/modules/views/views.module on line 1113.
  • strict warning: Non-static method view::load() should not be called statically in /home3/indiciat/public_html/sites/all/modules/views/views.module on line 1113.
  • strict warning: Non-static method view::load() should not be called statically in /home3/indiciat/public_html/sites/all/modules/views/views.module on line 1113.
  • strict warning: Non-static method view::load() should not be called statically in /home3/indiciat/public_html/sites/all/modules/views/views.module on line 1113.
  • strict warning: Non-static method view::load() should not be called statically in /home3/indiciat/public_html/sites/all/modules/views/views.module on line 1113.
  • strict warning: Non-static method view::load() should not be called statically in /home3/indiciat/public_html/sites/all/modules/views/views.module on line 1113.
  • strict warning: Non-static method view::load() should not be called statically in /home3/indiciat/public_html/sites/all/modules/views/views.module on line 1113.
  • strict warning: Non-static method view::load() should not be called statically in /home3/indiciat/public_html/sites/all/modules/views/views.module on line 1113.
  • strict warning: Non-static method view::load() should not be called statically in /home3/indiciat/public_html/sites/all/modules/views/views.module on line 1113.
  • strict warning: Non-static method view::load() should not be called statically in /home3/indiciat/public_html/sites/all/modules/views/views.module on line 1113.
  • strict warning: Non-static method view::load() should not be called statically in /home3/indiciat/public_html/sites/all/modules/views/views.module on line 1113.
  • strict warning: Non-static method view::load() should not be called statically in /home3/indiciat/public_html/sites/all/modules/views/views.module on line 1113.
  • strict warning: Non-static method view::load() should not be called statically in /home3/indiciat/public_html/sites/all/modules/views/views.module on line 1113.
  • strict warning: Non-static method view::load() should not be called statically in /home3/indiciat/public_html/sites/all/modules/views/views.module on line 1113.
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  • warning: preg_replace(): Compilation failed: invalid range in character class at offset 11 in /home3/indiciat/public_html/sites/all/themes/indiciatraining/template.php on line 170.
  • warning: preg_replace(): Compilation failed: invalid range in character class at offset 11 in /home3/indiciat/public_html/sites/all/themes/indiciatraining/template.php on line 170.
  • warning: preg_replace(): Compilation failed: invalid range in character class at offset 11 in /home3/indiciat/public_html/sites/all/themes/indiciatraining/template.php on line 170.
  • warning: preg_replace(): Compilation failed: invalid range in character class at offset 11 in /home3/indiciat/public_html/sites/all/themes/indiciatraining/template.php on line 170.
  • warning: preg_replace(): Compilation failed: invalid range in character class at offset 11 in /home3/indiciat/public_html/sites/all/themes/indiciatraining/template.php on line 170.
  • warning: preg_replace(): Compilation failed: invalid range in character class at offset 11 in /home3/indiciat/public_html/sites/all/themes/indiciatraining/template.php on line 170.

Customer Care on the Telephone

Duration: 
1 Day - £425
Course ID: 
n/a

Customer service is one of the most important aspects of any business. It's not just a question of reacting to your customers' needs - it's also about defining what they really want, even when they are not sure themselves! This session will help your delegates react better to customer needs - and deal with situations when they become difficult.

Effective Customer Care

Duration: 
1 Day - £425
Course ID: 
n/a

Effective customer care is critical to the success of any business. Without positive relationships with our customers no business can survive in today's competitive marketplace. This course explores the relationship delegates currently have with their customers and builds on this. The aim is to create a stable and rewarding experience that makes customers want to return time and time again.