Business Skills TrainingCourses > Business Skills Training

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Your people are your business, in every sense. Whatever your sector (private, public or not for profit), it's people who make it work, and people-related skills are crucial to this. If you develop and support your people in ways that are firmly linked to what your organisation needs, now and in the future, you won't just survive, you will thrive. We offer a variety of classes aimed at improving communication, productivity and leadership skills. They include lots of tools and strategies designed to build confidence and improve performance.

Advantages:
•   Practical, interactive training delivered in a friendly environment
•   Our trainers are qualified and recognised as experts in their fields
•   Courses can be customised to match your objectives
•   Training can be delivered onsite at your premises or at our training centres

Effective Customer Care

Duration: 
1 Day - £425
Course ID: 
n/a

Effective customer care is critical to the success of any business. Without positive relationships with our customers no business can survive in today's competitive marketplace. This course explores the relationship delegates currently have with their customers and builds on this. The aim is to create a stable and rewarding experience that makes customers want to return time and time again.

Customer Care on the Telephone

Duration: 
1 Day - £425
Course ID: 
n/a

Customer service is one of the most important aspects of any business. It's not just a question of reacting to your customers' needs - it's also about defining what they really want, even when they are not sure themselves! This session will help your delegates react better to customer needs - and deal with situations when they become difficult.

Conflict Handling

Duration: 
1 Day - £425
Course ID: 
n/a

Conflict is an inevitable part of daily life. Whether we are part of the conflict or merely an observer, its effects can have a heavy impact. Learning to manage conflict is a positive skill, which empowers and creates confidence. It can also improve relationships, save money and ultimately increase productivity.

Leading Effective Teams

Duration: 
1 Day - £425
Course ID: 
n/a

Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of leader, both personally and from the point of view of the team

Managing Meetings

Duration: 
1 Day - £425
Course ID: 
n/a

Upon successful completion of this course, delegates will have the necessary skills to: • Consider whether a meeting is always the most appropriate means of communication • Provide focus for their meetings through the use of effective objectives and agendas • Control their meetings to ensure they are effective • Ensure that agreed actions are assigned and recorded • Close their meetings effectively

Presentation Skills

Duration: 
1 Day - £425
Course ID: 
n/a

This session will provide delegates with the ideas and techniques to help them feel more confident about presenting, and will help them to become an effective presenter.

Practical Sales Skills

Duration: 
1 Day - £425
Course ID: 
n/a

The core aim of this session is to provide your participants with a set of tools that can be practicably used in their role as salespeople. The skills provided are simply a collection of valuable methods of achieving sales. There are many tips and techniques that will be incredibly useful and will help your participants personally develop a successful sales approach whilst enhancing their performance.

Performance Management

Duration: 
1 Day - £425
Course ID: 
n/a

You will find that performance management is not a fixed sequence of events, but a continuous process that constantly adapts to the needs of the team. The key aim of the performance management process is to develop the team in order for them to assist the organisation in achieving its objectives.

Negotiation Skills

Duration: 
1 Day - £425
Course ID: 
n/a

This course is aimed at anyone who negotiates as part of their role. The negotiating process provides structure that forms the basis for any type of negotiation. The ability to negotiate effectively is an important skill. It is also a skill that can easily be developed by understanding the process involved.

Minute Taking

Duration: 
1 Day - £425
Course ID: 
n/a

This course will show you how to: • Work with the chairperson to plan an effective business meeting • Deal politely and confidently with members of a meeting • Seek clarification of points being made • Use a variety of techniques for taking notes • Organise your notes and write clear minutes that are a true reflection of what transpired