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Course Outline

ITIL v4 Foundation Bridge

ITIL v4 Foundation Bridge


This is a 1 day, instructor led course.


ITIL4 has now been released, starting with Foundation material, which came out at the end of February 2019. ITIL4 elaborates on the Guiding Principles presented in ITIL Practitioner and describes a Service Value System. This system includes interconnected Service Value Chain Activities which support Value Streams.
For students of ITIL 2011, this all represents new content.
However, the balance of the new Foundation Syllabus resembles ITIL 2011 very closely. This comes as no surprise – ITIL4 can be seen as icing on the ITIL 2011 cake, with changes only made where necessary and new content helping to integrate other Best Practice frameworks and models with ITIL’s tried and tested approaches.
Bearing in mind that many students may have taken their V3 exam several years ago, and that there is significant new content to cover in a bridging course, we have created a comprehensive revision workbook which actively prompts the student to recall the concepts and definitions which have been carried over in to ITIL4 and which will be tested in the exam, while repositioning them correctly for ITIL4. While completion of the workbook is not mandatory, students who submit their work can get feedback from a tutor and advice as to where to focus effort in preparing for the fast track course. This will allow the tutor to spend most of a one-day course covering the new concepts of ITIL4.

Course Contents

Review and expand on syllabus material from ITIL 2011:
•   Services & Service Management
•   Value creation
•   The four dimensions of service management (cf 4Ps)
•   ITIL practices (cf processes and functions)
•   Terms and definitions
•   ITIL4 Sample Exam Questions

ITIL4 content:
•   Service relationships
•   The ITIL service value system
•   The service value chain and value streams
•   Value chain activities
•   ITIL4 Sample Exam Questions

ITIL4 Foundation Exam

Price per delegate

£595 – The ITIL Foundation exam is included in the price.

ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Scheduled Classes

Indicia Training, Glasgow:

Please complete the contact form below or call 0141 221 5676 for further course information and available dates.
Alternatively you can email us at

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