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Course Outline

ITIL Release, Control & Validation

This is a 5 day, instructor-led course.

This 5-day course looks at Release, Control and Validation practices within the ITIL framework. It focuses on the practical application of these practices in order to ensure that new services are planned, tested and implemented properly in order to meet organizational and user needs. With our training, you will be able to pass the ITIL RCV exam and understanding better the processes involved in ITIL Service Transition.
ITIL Release, Control and Validation is an ITIL Intermediate module which provides four credits to be used towards taking the ITIL MALC exam and achieving the ITIL Expert qualification.

The course would suit anybody looking to build on their knowledge of ITIL, including those working in these areas:
•   Configuration Manager
•   Availability Manager
•   System Software
•   Applications Support
•   IT Operations Manager
•   Network Control and Operation
•   Database Administrator
•   Problem Manager
•   Network Support

You must have achieved the ITIL Foundation certificate or the version 2 to version 3 bridge equivalent before taking this course.
We also recommend purchasing the Release, Control and Validation Intermediate Capability Handbook (ISBN: 9780113314331) which will be a useful quick reference guide as you study.

•   Multiple choice, scenario-based, gradient-scored questions
•   8 questions
•   90 minutes (120 minutes for candidates completing the exam in a language that is not their mother tongue)
•   Pass mark is 28/40, or 70%

ITIL Release, Control & Validation

This is a 5 day, instructor-led course.

This 5-day course looks at Release, Control and Validation practices within the ITIL framework. It focuses on the practical application of these practices in order to ensure that new services are planned, tested and implemented properly in order to meet organizational and user needs. With our training, you will be able to pass the ITIL RCV exam and understanding better the processes involved in ITIL Service Transition.
ITIL Release, Control and Validation is an ITIL Intermediate module which provides four credits to be used towards taking the ITIL MALC exam and achieving the ITIL Expert qualification.

The course would suit anybody looking to build on their knowledge of ITIL, including those working in these areas:
•   Configuration Manager
•   Availability Manager
•   System Software
•   Applications Support
•   IT Operations Manager
•   Network Control and Operation
•   Database Administrator
•   Problem Manager
•   Network Support

You must have achieved the ITIL Foundation certificate or the version 2 to version 3 bridge equivalent before taking this course.
We also recommend purchasing the Release, Control and Validation Intermediate Capability Handbook (ISBN: 9780113314331) which will be a useful quick reference guide as you study.

Course Contents

Introduction and Overview
•   The concept of Service Management as a practice and how it delivers value to customers and the business
•   The underpinning processes and functions that support the Service Lifecycle
•   What makes up the Service Capability RCV cluster (i.e. which stages of the Service Lifecycle contribute to this capability and how they interact) and its specific focus on Service Transition

Change Management
•   The end-to-end process flow for Change Management inclusive of its design strategy, components, activities, roles and operation including its organizational structure and the interfaces with other processes
•   A measurement model and the metrics that would be used to support Change Management within RCV practices
•   The benefits and business value that can be gained from Change Management

Service Asset and Configuration Management
•   The end-to-end process flow for Asset and Configuration Management inclusive of its design strategy, components, activities, roles and operation including its organizational structure and the interfaces with other processes
•   A measurement model and the metrics that would be used to support Service Asset and Configuration Management within RCV practices
•   The benefits and business value that can be gained from Service Asset and Configuration Management

Service Testing and Validation (SVT)
•   The end-to-end process flow for SVT process inclusive of its design strategy, components, activities, roles and operation including its organizational structure as well and the interfaces with other processes
•   SVT testing perspectives (e.g. Test requirement, conditions, environments, data, etc.) and how these test components are used to ensure service quality
•   The benefits and business value that can be gained from SVT as related to RCV

Release and Deployment Management
•   The end-to-end process flow for Release and Deployment Management inclusive of its design strategy, components, activities, roles and operation including its organizational structure and the interfaces with other processes
•   The Release and Deployment model and related activities (e.g. design, planning, build, pilots, test, transfer, deployment, retirement, etc.) and how these activities ensure service quality
•   The benefits and business value that can be gained from Release and Deployment Management

Request Fulfilment
•   The end-to-end process flow for Request Fulfilment inclusive of its design strategy, components, activities, roles and operation including its organizational structure and the interfaces with other processes (e.g. Incident and Release)
•   The Request Fulfilment model and related activities (e.g. effectiveness of designs, changes, performance, etc.) and provide examples of how these activities help to ensure Quality Service within RCV
•   The benefits and business value that can be gained from Request Fulfilment Management

Evaluation
•   The end-to-end process flow for Evaluation inclusive of its design strategy, components, activities, roles and operation including its organizational structure and the interfaces with other processes
•   The Evaluation model and related activities (e.g. effectiveness of designs, changes, performance, etc.) and how these activities help to ensure service quality

Knowledge Management
•   The end-to-end process flow for Knowledge Management inclusive of its design strategy, components, activities, roles and operation including its organizational structure and the interfaces with other processes (e.g. CSI processes)
•   The Knowledge Management model and related activities (e.g. DIKW, stakeholder management, metrics, etc.) and how these activities help to ensure service quality
•   The benefits and business value that can be gained from Knowledge Management

Roles and Responsibilities
•   The roles and responsibilities related to Change Management, Service Asset and Configuration Management, Service Validation and Testing, Release and Deployment Management, Request Fulfilment, Evaluation, and Knowledge Management
•   Where and how these are used, as well as, how they fit within the Service Transition organization

Technology and Implementation Considerations
•   The technology requirements for Service Management tools, how these would be used within RCV for process implementation (e.g. Knowledge Management and Service Asset and Configuration Management)
•   The need and benefits of tools that support Service Transition as related to RCV
•   Implementing processes including planning and managing Change, Service Operation, project management, risk management, and staff considerations.
•   What best practices such as the “Deming Cycle” should be used in order to alleviate challenges and risks when implementing Service Management technologies as well as designing technology architectures.
 
ITIL Release, Control and Validation Exam
•   Multiple choice, scenario-based, gradient-scored questions
•   8 questions
•   90 minutes (120 minutes for candidates completing the exam in a language that is not their mother tongue)
•   Pass mark is 28/40, or 70%

Examination

•   Multiple choice, scenario-based, gradient-scored questions
•   8 questions
•   90 minutes (120 minutes for candidates completing the exam in a language that is not their mother tongue)
•   Pass mark is 28/40, or 70%

Price per delegate

£2495

Scheduled Classes

Indicia Training, Glasgow:

Please complete the contact form below or call 0141 221 5676 for further course information and available dates.
Alternatively you can email us at info@indiciatraining.com

Contact Us