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Course Outline

ITIL v4 Foundation

This is a 3 day, instructor-led course.

The ITIL 4 Foundation level course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps your understanding of the ITIL 4 principles and demonstrates how they can improve an individual’s work and the work of the organization. With the help of the ITIL 4 concepts and terminology, group discussions, case study-based activities, and examples included in the course, you will acquire the knowledge and skills to enable you to successfully pass the ITIL 4 Foundation certification.

Upon successful completion of this course, students will have the skills necessary to:
•   Understand the key concepts of ITIL service management
•   Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
•   Understand the four dimensions of ITIL service management
•   Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
•   Understand the key concepts of continual improvement

•   Individuals at the start of their journey in service management
•   ITSM Managers and aspiring ITSM Managers
•   Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
•   Existing ITIL qualification holders wishing to update their knowledge

There are no formal pre-requisites for attending this course.

•   Closed book
•   60 minutes duration
•   40 questions each worth 1 mark
•   Pass mark 65% or higher (26 marks or above)

ITIL v4 Foundation

This is a 3 day, instructor-led course.

The ITIL 4 Foundation level course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps your understanding of the ITIL 4 principles and demonstrates how they can improve an individual’s work and the work of the organization. With the help of the ITIL 4 concepts and terminology, group discussions, case study-based activities, and examples included in the course, you will acquire the knowledge and skills to enable you to successfully pass the ITIL 4 Foundation certification.

Upon successful completion of this course, students will have the skills necessary to:
•   Understand the key concepts of ITIL service management
•   Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
•   Understand the four dimensions of ITIL service management
•   Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
•   Understand the key concepts of continual improvement

There are no formal pre-requisites for attending this course.

Course Contents

This course includes, but is not limited to:
•   Overview of ITIL
•   Service management
•   ITIL guiding principles
•   Service value systems
•   ITIL practices

Examination

•   Closed book
•   60 minutes duration
•   40 questions each worth 1 mark
•   Pass mark 65% or higher (26 marks or above)

Price per delegate

£1295

Scheduled Classes

Remote Access:

21 – 23 Jul 2020
03 –  05 Aug 2020
10 – 12 Aug 2020
19 – 21 Aug 2020
26 – 28 Aug 2020
09 – 11 Sep 2020
14 – 16 Sep 2020
23 – 25 Sep 2020
06 – 08 Oct 2020
20 – 22 Oct 2020
27 – 29 Oct 2020
03 – 05 Nov 2020
10 – 12 Nov 2020
17 – 19 Nov 2020
08 – 10 Dec 2020
15 – 17 Dec 2020

Please complete the contact form below or call 0141 221 5676 for further course information and available dates.
Alternatively you can email us at info@indiciatraining.com

Contact Us