Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages
Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

Course Outline

ITIL v4 Foundation

This is a 3 day, instructor-led course.

The ITIL 4 Foundation level course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps your understanding of the ITIL 4 principles and demonstrates how they can improve an individual’s work and the work of the organization. With the help of the ITIL 4 concepts and terminology, group discussions, case study-based activities, and examples included in the course, you will acquire the knowledge and skills to enable you to successfully pass the ITIL 4 Foundation certification.

Upon successful completion of this course, students will have the skills necessary to:
•   Understand the key concepts of ITIL service management
•   Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
•   Understand the four dimensions of ITIL service management
•   Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
•   Understand the key concepts of continual improvement

•   Individuals at the start of their journey in service management
•   ITSM Managers and aspiring ITSM Managers
•   Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
•   Existing ITIL qualification holders wishing to update their knowledge

There are no formal pre-requisites for attending this course.

•   Closed book
•   60 minutes duration
•   40 questions each worth 1 mark
•   Pass mark 65% or higher (26 marks or above)

ITIL v4 Foundation

This is a 3 day, instructor-led course.

The ITIL 4 Foundation level course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps your understanding of the ITIL 4 principles and demonstrates how they can improve an individual’s work and the work of the organization. With the help of the ITIL 4 concepts and terminology, group discussions, case study-based activities, and examples included in the course, you will acquire the knowledge and skills to enable you to successfully pass the ITIL 4 Foundation certification.

Upon successful completion of this course, students will have the skills necessary to:
•   Understand the key concepts of ITIL service management
•   Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
•   Understand the four dimensions of ITIL service management
•   Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
•   Understand the key concepts of continual improvement

There are no formal pre-requisites for attending this course.

Course Contents

This course includes, but is not limited to:
•   Overview of ITIL
•   Service management
•   ITIL guiding principles
•   Service value systems
•   ITIL practices

Examination

•   Closed book
•   60 minutes duration
•   40 questions each worth 1 mark
•   Pass mark 65% or higher (26 marks or above)

Price per delegate

£1295

Scheduled Classes

Remote Access:

17 – 19 Jun 2020
22 – 24 Jun 2020
07 – 09 Jul 2020
14 – 16 Jul 2020
21 – 23 Jul 2020
03 –  05 Aug 2020
10 – 12 Aug 2020
19 – 21 Aug 2020
26 – 28 Aug 2020
09 – 11 Sep 2020
14 – 16 Sep 2020
23 – 25 Sep 2020
06 – 08 Oct 2020
20 – 22 Oct 2020
27 – 29 Oct 2020
03 – 05 Nov 2020
10 – 12 Nov 2020
17 – 19 Nov 2020
08 – 10 Dec 2020
15 – 17 Dec 2020

Please complete the contact form below or call 0141 221 5676 for further course information and available dates.
Alternatively you can email us at info@indiciatraining.com

Contact Us