Course Outline
CICD: Implementing Cisco Collaboration Devices v1.0
This is a 5 day, instructor-led course.
This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence.
Upon successful completion of this course, students will have the skills necessary to:
• Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
• Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, Cisco Unified Communications Manager and IM Presence Service.
• Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service and enable the most commonly used features for both applications
• Describe how to maintain a Cisco Unified Communications solution
This course is designed for individuals looking to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence. This course is required for delegates looking to achieve CCNA Collaboration.
Attendees should meet the following prerequisites:
• Working knowledge of converged voice and data networks
• Basic knowledge of Cisco IOS gateways
• Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
CICD: Implementing Cisco Collaboration Devices v1.0
This is a 5 day, instructor-led course.
This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence.
Upon successful completion of this course, students will have the skills necessary to:
• Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
• Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, Cisco Unified Communications Manager and IM Presence Service.
• Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service and enable the most commonly used features for both applications
• Describe how to maintain a Cisco Unified Communications solution
Attendees should meet the following prerequisites:
• Working knowledge of converged voice and data networks
• Basic knowledge of Cisco IOS gateways
• Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
Course Contents
Cisco Unified Communications Solutions
Understanding the Components of Cisco Unified Communications Solutions
Understanding the Characteristics of Cisco Unified Communications Solutions
Administrator and End-User Interfaces
Understanding Administrator Interfaces
Understanding End-User Interfaces
Call Flows in Cisco Call Control Platforms
Understanding Call Flows and Call Legs
Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager
Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express
Endpoint and End-User Administration
Understanding End-User Characteristics and Configuration Requirements
Understanding End-User Implementation Options
Understanding Endpoint Characteristics and Configuration Requirements
Understanding Endpoint Implementation Options
End User Telephony and Mobility Features
Understanding Telephony Features
Enabling Telephony Features
Understanding Mobility Features
Enabling Mobility Features
Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
Understanding Cisco Unity Connection
Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
Understanding End User and Voice Mailbox Implementation Options
Understanding Cisco Unified Communications Manager IM and Presence Service
Enabling Cisco Unified Communications Manager IM and Presence Service
Cisco Unified Communications Solutions Maintenance
Providing End-User Support
Understanding Cisco Unified Communications Manager Reports
Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
Monitoring the System with Cisco Unified Real-Time Monitoring Tool
Monitoring Voicemail in Cisco Unity Connection
Understanding the Disaster Recovery System
Labs
Lab 1: Explore Administrator Interfaces
Lab 2: Explore End-User Interfaces
Lab 3: Explore Call Flows in Cisco Unified Communications Manager
Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express
Lab 5: Implement End Users
Lab 6: Implement Endpoints
Lab 7: Enable Telephony Features
Lab 8: Enable Mobility Features
Lab 9: Implement End Users and Voice Mailboxes
Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service
Lab 11: Provide End-User Support
Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports
Lab 13: Monitor the System with Cisco Unified RTMT
Lab 14: (Optional) Back Up Cisco Unified Communications Manager
Price per delegate
£2995
Scheduled Classes
Indicia Training, Glasgow:
Please complete the contact form below or call 0141 221 5676 for further course information and available dates.
Alternatively you can email us at info@indiciatraining.com
