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Course Outline

CICD: Implementing Cisco Collaboration Devices v1.0

CICD: Implementing Cisco Collaboration Devices v1.0

Course Contents

Cisco Unified Communications Solutions
Understanding the Components of Cisco Unified Communications Solutions
Understanding the Characteristics of Cisco Unified Communications Solutions

Administrator and End-User Interfaces
Understanding Administrator Interfaces
Understanding End-User Interfaces

Call Flows in Cisco Call Control Platforms
Understanding Call Flows and Call Legs
Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager
Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

Endpoint and End-User Administration
Understanding End-User Characteristics and Configuration Requirements
Understanding End-User Implementation Options
Understanding Endpoint Characteristics and Configuration Requirements
Understanding Endpoint Implementation Options

End User Telephony and Mobility Features
Understanding Telephony Features
Enabling Telephony Features
Understanding Mobility Features
Enabling Mobility Features

Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
Understanding Cisco Unity Connection
Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
Understanding End User and Voice Mailbox Implementation Options
Understanding Cisco Unified Communications Manager IM and Presence Service
Enabling Cisco Unified Communications Manager IM and Presence Service

Cisco Unified Communications Solutions Maintenance
Providing End-User Support
Understanding Cisco Unified Communications Manager Reports
Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
Monitoring the System with Cisco Unified Real-Time Monitoring Tool
Monitoring Voicemail in Cisco Unity Connection
Understanding the Disaster Recovery System

Labs
Lab 1: Explore Administrator Interfaces
Lab 2: Explore End-User Interfaces
Lab 3: Explore Call Flows in Cisco Unified Communications Manager
Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express
Lab 5: Implement End Users
Lab 6: Implement Endpoints
Lab 7: Enable Telephony Features
Lab 8: Enable Mobility Features
Lab 9: Implement End Users and Voice Mailboxes
Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service
Lab 11: Provide End-User Support
Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports
Lab 13: Monitor the System with Cisco Unified RTMT
Lab 14: (Optional) Back Up Cisco Unified Communications Manager

Price per delegate

£2995

Scheduled Classes

Indicia Training, Glasgow:

Please complete the contact form below or call 0141 221 5676 for further course information and available dates.
Alternatively you can email us at info@indiciatraining.com

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