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Course Outline

CTCOLLAB: Troubleshooting Cisco IP Telephony and Video v1.0

This is a 5 day, instructor-led course.

Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C and Cisco Expressway series in a multi-site voice and video network. The course teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite and issues with Voice Quality and Media Resources.

Upon successful completion of this course, students will have the skills necessary to:
•   Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
•   Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager, VCS-C and Cisco Expressway
•   Troubleshoot voice quality issues and issues related to media resources
•   Troubleshooting ILS and GDPR
•   Troubleshoot Mobility Issues

Network engineers involved in the troubleshooting of voice and video networks and individuals looking to achieve CCNP Collaboration Certification.

Attendees should meet the following prerequisites:
•   Working knowledge of converged voice and data networks
•   Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways
•   Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment.
•   Prior attendance of ICND1: Interconnecting Cisco Network Devices Part 1 and ICND2: Interconnecting Cisco Network Devices Part 2 Or CCNAX: Interconnecting Cisco Network Devices: Accelerated v3.0 is required

CTCOLLAB: Troubleshooting Cisco IP Telephony and Video v1.0

This is a 5 day, instructor-led course.

Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C and Cisco Expressway series in a multi-site voice and video network. The course teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite and issues with Voice Quality and Media Resources.

Upon successful completion of this course, students will have the skills necessary to:
•   Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
•   Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager, VCS-C and Cisco Expressway
•   Troubleshoot voice quality issues and issues related to media resources
•   Troubleshooting ILS and GDPR
•   Troubleshoot Mobility Issues

Attendees should meet the following prerequisites:
•   Working knowledge of converged voice and data networks
•   Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways
•   Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment.
•   Prior attendance of ICND1: Interconnecting Cisco Network Devices Part 1 and ICND2: Interconnecting Cisco Network Devices Part 2 Or CCNAX: Interconnecting Cisco Network Devices: Accelerated v3.0 is required

Course Contents

Introduction to Troubleshooting Cisco Unified Communications Solutions
Identifying Cisco Collaboration Deployments
Using Troubleshooting Methodology
Using Troubleshooting and Monitoring Tools

Cisco Unified Communications Manager Troubleshooting
Troubleshooting Common Gateway and Endpoint Registration Issues
Troubleshooting Cisco Unified Communications Manager Availability Issues
Troubleshooting Database Replication Issues
Troubleshooting LDAP Integration Issues

Cisco VCS Troubleshooting
Troubleshooting Endpoint Registration Issues
Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
Troubleshooting Database Replication Issues
Troubleshooting LDAP Integration Issues

Call Setup Issues
Describing Call Setup Issues and Causes
Troubleshooting On-Net Single-Site Calling Issues
Troubleshooting On-Net Multisite Calling Issues
Troubleshooting Off-Net Calling Issues

ILS and GDPR Issues
Troubleshooting ILS and GDPR

Cisco Unified Communications Manager Mobility Issues
Troubleshooting Device Mobility Issues
Troubleshooting Cisco Extension Mobility Issues
Troubleshooting Cisco Unified Mobility Issues

Cisco Telepresence Management Suite Issues
Troubleshooting Cisco TMS Issues

Voice Quality and Media Resources Issues
Troubleshooting MTP Issues
Troubleshooting Transcoder Issues
Troubleshooting Audio and Video Conferencing Issues
Troubleshooting Audio and Video Quality Issues

Price per delegate

£2995

Scheduled Classes

Indicia Training, Glasgow:

Please complete the contact form below or call 0141 221 5676 for further course information and available dates.
Alternatively you can email us at info@indiciatraining.com

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