CTCOLLAB: Troubleshooting Cisco IP Telephony and Video v1.0

This is a 5 day, instructor-led course.

Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C and Cisco Expressway series in a multi-site voice and video network. The course teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite and issues with Voice Quality and Media Resources.

Upon successful completion of this course, students will have the skills necessary to:
•   Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
•   Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager, VCS-C and Cisco Expressway
•   Troubleshoot voice quality issues and issues related to media resources
•   Troubleshooting ILS and GDPR
•   Troubleshoot Mobility Issues

Network engineers involved in the troubleshooting of voice and video networks and individuals looking to achieve CCNP Collaboration Certification.

Attendees should meet the following prerequisites:
•   Working knowledge of converged voice and data networks
•   Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways
•   Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment.
•   Prior attendance of ICND1: Interconnecting Cisco Network Devices Part 1 and ICND2: Interconnecting Cisco Network Devices Part 2 Or CCNAX: Interconnecting Cisco Network Devices: Accelerated v3.0 is required