Assertiveness Skills

Assertiveness Skills 

Assertiveness is a behaviour that encourages all participants in a discussion to be open and transparent about their wishes so that appropriate action can be taken as a result.


 Assertive behaviour includes:

·         Openly communicating opinions and taking others' wishes into account

·         Listening to the views of others and responding appropriately, whether in agreement with these views or not. 

·         Expressing appreciation of others for what they have done/are doing.

·         Being comfortable to be held to account.

·         Maintaining self-control.

·         Behaving as an equal.


Here are 4 ways to behave more assertively.

·         Be clear and concise. Avoid long explanations.

·         Maintain eye contact, stand/sit upright and keep a calm tone of voice.

·         Be firm but polite.   

·         Try to relax. Becoming frustrated will dilute the impact of your message.


Get in touch to book on to our Assertiveness Skills training course, call us on 0141 221 5676. Alternatively, drop us an e-mail at stating what you’d like help with and we will promptly get back to you.