Course Outline
Building Relationships
This is a 1 day, instructor-led course.
This session will assist participants in building positive working relationships with their people. In business today we need to ensure that the people who work for us are motivated and willing to give 100 percent commitment. This will only happen if a good positive working relationship exists.
To effectively build relationships participants will benefit from analysing some of the difficult personalities they encounter and learn how to overcome the barriers that may exist. Participants will also learn how assertiveness impacts on relationships and discover why trust is a crucial element and a foundation to any meaningful relationship.
Upon successful completion of this course, delegates will have the necessary skills to:
• Identify how barriers to building relationships can be overcome by recognising attitude and behaviours in themselves and others
• Explain the importance of trust in a relationship and identify methods of developing trust
• Recognise the difference between assertive, aggressive and passive behaviours and how these impact on relationships
This course is relevant to everyone who wants to ensure good working relationships exist in their workplace.
Building Relationships
This is a 1 day, instructor-led course.
This session will assist participants in building positive working relationships with their people. In business today we need to ensure that the people who work for us are motivated and willing to give 100 percent commitment. This will only happen if a good positive working relationship exists.
To effectively build relationships participants will benefit from analysing some of the difficult personalities they encounter and learn how to overcome the barriers that may exist. Participants will also learn how assertiveness impacts on relationships and discover why trust is a crucial element and a foundation to any meaningful relationship.
Upon successful completion of this course, delegates will have the necessary skills to:
• Identify how barriers to building relationships can be overcome by recognising attitude and behaviours in themselves and others
• Explain the importance of trust in a relationship and identify methods of developing trust
• Recognise the difference between assertive, aggressive and passive behaviours and how these impact on relationships
This course is relevant to everyone who wants to ensure good working relationships exist in their workplace.
Course Contents
What is a Relationship?
In this module we will determine what a relationship is and discuss methods of overcoming barriers in building relationships.
Transactional Analysis, Betari’s Box and the OK Corral
Here we will introduce transactional analysis and examining how our behaviours trigger behaviours in others and vice versa. We will also review a simple link between attitude and behaviour, and look at using the OK corral and how this impacts on behaviours and relationships.
Building Trust
Here we will be examining how trust has a major part in building and maintaining relationships and where opportunities exist to build trust. We will investigate how to build trust and what approach is needed to make a relationship work.
Using Assertive Behaviour
In the final module we will discuss how assertive behaviour impacts on building relationships and identifying the difference between assertive, aggressive and passive behaviour.
Price per delegate
£750
Scheduled Classes
Indicia Training, Glasgow:
Please complete the contact form below or call 0141 221 5676 for further course information and available dates.
Alternatively you can email us at info@indiciatraining.com