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Course Outline

Communicating Difficult Messages

Communicating Difficult Messages

Course Contents

Methods of Communication and How Best to Use Them
This interactive session looks at the different messages that the participants might be required to deliver. The participants are then encouraged to consider the best method of communicating that message.
Preparing to Communicate
​•   What People Want
The five elements that the receiver of a difficult message needs satisfied and how to meet them.
•   Structuring Your Message
Reviewing a set structure for delivering a message and how it works in practice.
•   Internal Statements
Examining our internal statements and how our thoughts affect our actions. What to do to overcome this.
Awkward Behaviours
Identifying why people act the way they do and establishing methods of managing difficult personalities.
Facilitation Skills
Playing the role of facilitator as opposed to simply ‘presenting’ information to your team. The effectiveness of this approach.
Preparation for Communication
A chance to use the skills learnt to prepare for communicating a difficult message.
Communication Practice & Review
Practising communicating a difficult message with peer review.

Price per delegate


Scheduled Classes

Indicia Training, Glasgow:

Please complete the contact form below or call 0141 221 5676 for further course information and available dates.
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