Course Outline
Communicating Difficult Messages
This is a 1 day, instructor-led course.
This workshop has been developed in order to help your participants improve their abilities in communicating difficult messages. It will help them to identify the best method of relaying information taking into account the message and the individuals involved and enable them to improve their communication skills through practical application.
There is also a focus on helping participants to handle the communication of difficult messages to sometimes-difficult individuals. The key aim is to ensure participants have the confidence, knowledge and skills to effectively communicate to their teams.
Upon successful completion of this course, delegates will have the necessary skills to:
• Identify the best method of communicating for the topic
• Prepare and structure effectively in order to communicate a difficult message
• Use techniques to overcome personal barriers to communicating difficult messages
• Manage awkward behaviours and difficult personalities Facilitate effective communication sessions
Communicating Difficult Messages
This is a 1 day, instructor-led course.
This workshop has been developed in order to help your participants improve their abilities in communicating difficult messages. It will help them to identify the best method of relaying information taking into account the message and the individuals involved and enable them to improve their communication skills through practical application.
There is also a focus on helping participants to handle the communication of difficult messages to sometimes-difficult individuals. The key aim is to ensure participants have the confidence, knowledge and skills to effectively communicate to their teams.
Upon successful completion of this course, delegates will have the necessary skills to:
• Identify the best method of communicating for the topic
• Prepare and structure effectively in order to communicate a difficult message
• Use techniques to overcome personal barriers to communicating difficult messages
• Manage awkward behaviours and difficult personalities Facilitate effective communication sessions
Course Contents
Methods of Communication and How Best to Use Them
This interactive session looks at the different messages that the participants might be required to deliver. The participants are then encouraged to consider the best method of communicating that message.
Preparing to Communicate
• What People Want
The five elements that the receiver of a difficult message needs satisfied and how to meet them.
• Structuring Your Message
Reviewing a set structure for delivering a message and how it works in practice.
• Internal Statements
Examining our internal statements and how our thoughts affect our actions. What to do to overcome this.
Awkward Behaviours
Identifying why people act the way they do and establishing methods of managing difficult personalities.
Facilitation Skills
Playing the role of facilitator as opposed to simply ‘presenting’ information to your team. The effectiveness of this approach.
Preparation for Communication
A chance to use the skills learnt to prepare for communicating a difficult message.
Communication Practice & Review
Practising communicating a difficult message with peer review.
Price per delegate
£750
Scheduled Classes
Indicia Training, Glasgow:
Please complete the contact form below or call 0141 221 5676 for further course information and available dates.
Alternatively you can email us at info@indiciatraining.com