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Course Outline

Conflict Handling

This is a 1 day, instructor-led course.

Conflict is an inevitable part of daily life. Whether we are part of the conflict or merely an observer, its effects can have a heavy impact. Learning to manage conflict is a positive skill, which empowers and creates confidence. It can also improve relationships, save money and ultimately increase productivity.
There is a way to approach conflict in which we can reach a win/win and collaborate to a successful conclusion for all involved. This session will focus on bringing about an end to participant’s conflict situations quickly, cost-effectively and with as little discomfort as possible.
This session will provide delegates with the skills, knowledge and awareness necessary to display a positive approach to conflict handling.
 
Upon successful completion of this course, delegates will have the necessary skills to:
•   Define conflict and how to identify it
•   Explain positions and interests and why conflict is so hard to resolve
•   Identify the stages of conflict and the five methods of dealing with it
•   Follow set approaches to handling conflict

This session is effective for all that deal with conflict.

Conflict Handling

This is a 1 day, instructor-led course.

Conflict is an inevitable part of daily life. Whether we are part of the conflict or merely an observer, its effects can have a heavy impact. Learning to manage conflict is a positive skill, which empowers and creates confidence. It can also improve relationships, save money and ultimately increase productivity.
There is a way to approach conflict in which we can reach a win/win and collaborate to a successful conclusion for all involved. This session will focus on bringing about an end to participant’s conflict situations quickly, cost-effectively and with as little discomfort as possible.
This session will provide delegates with the skills, knowledge and awareness necessary to display a positive approach to conflict handling.
 
Upon successful completion of this course, delegates will have the necessary skills to:
•   Define conflict and how to identify it
•   Explain positions and interests and why conflict is so hard to resolve
•   Identify the stages of conflict and the five methods of dealing with it
•   Follow set approaches to handling conflict

This session is effective for all that deal with conflict.

Course Contents

What is conflict?
Helping participants to understand and appreciate how conflict occurs, whilst reviewing their own experiences.
 
How to spot conflict
Looking at the tell-tale signs and the more predictable behaviours inherent with conflict.
 
Why conflict can be difficult to resolve
A look at the behavioural aspect of conflict.
How our desires drive our behaviour and what this means.
 
Positions and Interests
A further exploration of how people focus on positions when working on interests can produce better results (supported by an excellent training game).
 
The stages of conflict
Plotting the typical path that a conflict follows and relating this to participant’s own experience.
 
The five methods of managing conflict
Exploring the methods individuals use to manage conflict, which are: Avoiding, Accommodating, Forcing, Compromising, Collaborating.
 
Resolving conflicts you are involved in
•   Skills required
    o    Identifying and discussing the key skills.
•   Conflict resolution model
    o    Following a set method of resolution.
•   Personal conflict situation
    o    Applying skills to a personal situation.
•   Negative responses
    o    Coping with typical responses.
•   Practice
    o    A chance to demonstrate and practice in a safe environment
 
Resolving conflict between others
How to manage the process of helping others resolve conflicts without becoming embroiled.
 
 
What did attendees think of the course?
 
“The trainer was excellent, explained the course well and was able to draw on analogies to help consolidate understanding.” – P.J. Team Leade
 

Price per delegate

£525

Scheduled Classes

Indicia Training, Glasgow:

Please complete the contact form below or call 0141 221 5676 for further course information and available dates.
Alternatively you can email us at info@indiciatraining.com

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