Course Outline
Effective Communication
This is a 1 day, instructor-led course.
Being able to communicate effectively is a cornerstone to building positive working relationships; it will enable you to build rapport, develop relationships and feel comfortable and confident around others. People who can communicate effectively are great at getting others to open up and discuss feelings and emotions. They are able to respond appropriately during difficult conversations and feel less pressure when communicating with superiors and peers.
Therefore, this course is suitable for everyone in any role.
This course will help develop participants’ communication skills and ensure they understand others, while getting their own message across clearly and in a way that fosters positive relationships. They’ll learn what it takes to be a successful communicator and how best to communicate confidently with people at all levels.
Upon successful completion of this course, delegates will have the skills to:
• Communicate clearly and get their message across
• Encourage others to open up and speak freely with them
• Communicate confidently with people at all levels
• Cope with difficult communication situations
Effective Communication
This is a 1 day, instructor-led course.
Being able to communicate effectively is a cornerstone to building positive working relationships; it will enable you to build rapport, develop relationships and feel comfortable and confident around others. People who can communicate effectively are great at getting others to open up and discuss feelings and emotions. They are able to respond appropriately during difficult conversations and feel less pressure when communicating with superiors and peers.
Therefore, this course is suitable for everyone in any role.
This course will help develop participants’ communication skills and ensure they understand others, while getting their own message across clearly and in a way that fosters positive relationships. They’ll learn what it takes to be a successful communicator and how best to communicate confidently with people at all levels.
Upon successful completion of this course, delegates will have the skills to:
• Communicate clearly and get their message across
• Encourage others to open up and speak freely with them
• Communicate confidently with people at all levels
• Cope with difficult communication situations
Course Contents
Understanding Communication
A chance for participants to establish their view of what communication means and perhaps more importantly, what it means to them. Participants will then review the three main components of communication; verbal, paraverbal and non-verbal.
Communication Styles
Participants will explore their own communication styles and establish the positive and negative aspects of these preferences and what that means when communicating.
Communication Attitude
Reviewing the aspects of communication attitudes that can be portrayed – aggressive, assertive, passive and passive aggressive.
Communicate Confidently
Focusing on what makes people confident communicators, understanding what their own communication strengths are and acknowledging when to apply them.
Active Listening
Identifying the benefits of active listening and practicing the skill with colleagues.
Clarifying and Questioning
A review of different types of questioning and clarifying that can be used. Understanding the purpose of alternative questioning approaches, applying them to different scenarios and explaining how and why they are used.
Non-Verbal communication
Establishing the impact of non-verbal communication. How to read it and how to improve their own. This includes, facial expressions, body language, gestures, personal space and touching.
Getting Your Message Across
Helping to ensure others understand you, what makes communication become confused and how to use the ‘headline’ approach to structure an effective message. Looking at what they say, how they say it and focusing on the needs of the person receiving the message. The section closes with a look at how to invite questions and feedback
Difficult Communication
A provision of clear guidelines and advice on what to do when communication does not go smoothly, how to manage criticism and give criticism whilst remaining constructive and positive.
Putting it all into Practice
A chance to develop and practice skills whilst further exploring three key topics of communication…
How to Persuade and Influence Others
Giving Advice and Information
Giving Positive Feedback
Price per delegate
£750
Scheduled Classes
Indicia Training, Glasgow:
Please complete the contact form below or call 0141 221 5676 for further course information and available dates.
Alternatively you can email us at info@indiciatraining.com