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Course Outline

Introduction to Management

Introduction to Management


This is a 2 day, instructor-led course.


This course looks at what it takes to lead and manage an effective team and how you can get the best out of the people in it by understanding the role of leader and manager, both personally and from the point of view of the team. 
At the end of the workshop attendees will be asked to summarise their learning; what they will apply on returning to the workplace, and will leave with an action plan identifying key changes to make and skills to practice, to build self-confidence and improve their management and interpersonal techniques. 

Course Contents

Styles of management
Autocratic vs Democratic – when to use different styles

Leadership as a Manager
What does a leader look like? – Benchmark against key qualities
Leading people – when to lead and when to manage?

Developing and Motivating Your Team
Determining the ‘Why’ for their staff 
What Motivates? – everyone is motivated by different things. 
Being Consistently Different -staff members need to be treated differently.

Communication Skills
Verbal, Vocal & Visual Communication 
Questioning & listening skills 
Assertive vs passive vs aggressive

Giving & Receiving Feedback
Constructive feedback
Positive & negative feedback
Models for giving feedback
Receiving feedback

Planning & Prioritising
Prioritising your own and others work
Delegating Tasks

Price per delegate


Scheduled Classes

Remote Access:

13 Nov 2023

Please complete the contact form below or call 0141 221 5676 for further course information and available dates.
Alternatively you can email us at

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