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Course Outline

Management Development

Management Development

Course Contents

Styles of management
Autocratic vs Democratic

Leadership as a Manager
What does a leader look like?
Leading people

Communication Skills
Verbal, vocal & visual communication
Questioning & listening skills
Assertive vs passive vs aggressive

Problem Solving
Benefits of problem solving as a group/team
Problem solving tools

Decision Making
Who makes decisions?
Implementing decisions
Action planning

Why people are your greatest resource
Who are your resources?
How are your relationships?
uilding relationships

Planning & Prioritising
Planning team tasks 
Allocating roles
Prioritising your & others work

Change Management
Change process
Implementing change
Communicating through change

Motivational value theory
rimary motivators
Communicating to others motivational values

Giving & Receiving Feedback
Constructive feedback
Positive & negative feedback
Models for giving feedback
Receiving feedback

Why coach your staff?
The GROW model
The coaching process
oaching when you’re NOT the expert


Price per delegate


Scheduled Classes

Indicia Training, Glasgow:

Please complete the contact form below or call 0141 221 5676 for further course information and available dates.
Alternatively you can email us at

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