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Course Outline

Management Development

Management Development

Course Contents

Styles of management
Autocratic vs Democratic

Leadership as a Manager
What does a leader look like?
Leading people

Communication Skills
Verbal, vocal & visual communication
Questioning & listening skills
Assertive vs passive vs aggressive

Problem Solving
Benefits of problem solving as a group/team
Problem solving tools

Decision Making
Who makes decisions?
Implementing decisions
Action planning

Why people are your greatest resource
Who are your resources?
How are your relationships?
B
uilding relationships

Planning & Prioritising
Planning team tasks 
Allocating roles
Prioritising your & others work

Change Management
Change process
Implementing change
Communicating through change

Motivation
Motivational value theory
P
rimary motivators
Communicating to others motivational values

Giving & Receiving Feedback
Constructive feedback
Positive & negative feedback
Models for giving feedback
Receiving feedback

Coaching
Why coach your staff?
The GROW model
The coaching process
C
oaching when you’re NOT the expert

 

Price per delegate

£1575

Scheduled Classes

Indicia Training, Glasgow:

Please complete the contact form below or call 0141 221 5676 for further course information and available dates.
Alternatively you can email us at info@indiciatraining.com

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