Course Outline
Management Development
This is a 3 day, instructor-led course.
This workshop will include some theory, individual & group exercises, role playing & practice sessions. At the end of the course all attendees will be asked to summarise their learning & what they will apply on returning to their workplace.
After completing the course, attendees will improve their management skills, using leadership skills, planning and coaching their staff, as well as management processes & procedures. They will understand how to encourage their staff to achieve the team goals, where there is a difference in technical knowledge and during periods of crisis.
Management Development
This is a 3 day, instructor-led course.
This workshop will include some theory, individual & group exercises, role playing & practice sessions. At the end of the course all attendees will be asked to summarise their learning & what they will apply on returning to their workplace.
After completing the course, attendees will improve their management skills, using leadership skills, planning and coaching their staff, as well as management processes & procedures. They will understand how to encourage their staff to achieve the team goals, where there is a difference in technical knowledge and during periods of crisis.
Course Contents
Styles of management
Autocratic vs Democratic
Leadership as a Manager
What does a leader look like?
Leading people
Communication Skills
Verbal, vocal & visual communication
Questioning & listening skills
Assertive vs passive vs aggressive
Problem Solving
Benefits of problem solving as a group/team
Problem solving tools
Decision Making
Who makes decisions?
Implementing decisions
Action planning
Why people are your greatest resource
Who are your resources?
How are your relationships?
Building relationships
Planning & Prioritising
Planning team tasks
Allocating roles
Prioritising your & others work
Change Management
Change process
Implementing change
Communicating through change
Motivation
Motivational value theory
Primary motivators
Communicating to others motivational values
Giving & Receiving Feedback
Constructive feedback
Positive & negative feedback
Models for giving feedback
Receiving feedback
Coaching
Why coach your staff?
The GROW model
The coaching process
Coaching when you’re NOT the expert
Price per delegate
£2150
Scheduled Classes
Indicia Training, Glasgow:
Please complete the contact form below or call 0141 221 5676 for further course information and available dates.
Alternatively you can email us at info@indiciatraining.com