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Course Outline

Minute Taking

Minute Taking


This is a 1 day, instructor-led course.


Upon successful completion of this course, delegates will have the necessary skills to:
•   Work with the chairperson to plan an effective business meeting
•   Deal politely and confidently with members of a meeting
•   Seek clarification of points being made
•   Use a variety of techniques for taking notes
•   Organise your notes and write clear minutes that are a true reflection of what transpired

Course Contents

Working with the chairperson; defining the purpose of the meeting; the key factors of preparation.
Purpose; the objectives; timing; variations; format and layout; drafting the agenda; agenda practice.
Main purpose and objectives; responsibilities of writer and chairperson; managing the minutes; comparison with agenda; formal and informal minutes; resolution or decision; points of action and responsibilities; summarising.
Communication Skills:
The essence of communication in listening; hearing and understanding; asking for clarification; summarising key points; assertive communication skills.
Note Taking
Techniques to adopt; reflective listening; cross-checking; knowing what to include; isolating the salient points; getting notes down in a manageable format; participants complete a note taking exercise.
Minute Taking in Action
Practical workshop in taking notes and writing up minutes; participants will practise taking minutes at a simulated meeting and writing them up as minutes afterwards.
What did attendees think of the course?
“Having never attempted minute taking, I now feel more confident than before about starting to use this skill” – N.S. Commercial Assistant
“A very useful day. Learned a lot to now put into practice” – C.A. Finance 

Price per delegate


Scheduled Classes

Indicia Training, Glasgow:

Please complete the contact form below or call 0141 221 5676 for further course information and available dates.
Alternatively you can email us at

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