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Course Outline

Performance Management

Performance Management

Course Contents

What is Performance Management?
Developing an understanding of what Performance Management is and how we imbed it into the culture of the organisation.
The Performance Management Cycle
Showing that Performance Management is a cyclical process and demonstrating the requirements at each stage, including the need for ongoing reviews.
Objective Setting
Ensuring that objectives are clearly defined, describe performance requirements and are SMART.
Ability or Motivation
 A simple tool to help assess the best approach to take to developing an individual.
Adapting Your Leadership Style
Applying the ability/motivation tool to a specific work based example.
Identify what positive feedback is, and is not.
Giving Difficult Feedback
Providing some key tips on this topic.
Judgemental or Behavioural Feedback
Ensuring that our feedback is on specific, observable actions rather than ‘feelings’.
Performance Reviews
Taking delegates through a six-stage process.
Performance Reviews Practice
An opportunity to put the skills to the test.
Using the GROW Model to Joint Problem Solve
Looking at the GROW framework from a Performance Management perspective and providing specific questions to aid the process.
Managing Poor Performance
Identifying which actions to take and when, with some key skills.
Dealing with Poor Performance
A defined process to use.
Ten Ways to Improve Your Team Performance
Tips for analysis and Review. How can we implement these in the workplace?

Price per delegate


Scheduled Classes

Indicia Training, Glasgow:

Please complete the contact form below or call 0141 221 5676 for further course information and available dates.
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