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Course Outline

Performance Management

This is a 1 day, instructor-led course.

You will find that performance management is not a fixed sequence of events, but a continuous process that constantly adapts to the needs of the team. The key aim of the performance management process is to develop the team in order for them to assist the organisation in achieving its objectives.

Upon successful completion of this course, delegates will have the skills to:

•   Explain their role in managing the performance of their team
•   Describe the key stages in the performance management process
•   Use the performance management skills and techniques practice to create a development plan
•   Develop techniques to address poor performance
•   Review the challenges that face them within their specific team
•   Follow an action plan of their key development points

Anyone involved in the Performance Management or Appraisal process. This could include; Directors, Managers, Team Leaders, HR Professionals. This session will provide you with the practical skills to develop and maintain the performance of your team’s work performance.

Performance Management

This is a 1 day, instructor-led course.

You will find that performance management is not a fixed sequence of events, but a continuous process that constantly adapts to the needs of the team. The key aim of the performance management process is to develop the team in order for them to assist the organisation in achieving its objectives.

Upon successful completion of this course, delegates will have the skills to:

•   Explain their role in managing the performance of their team
•   Describe the key stages in the performance management process
•   Use the performance management skills and techniques practice to create a development plan
•   Develop techniques to address poor performance
•   Review the challenges that face them within their specific team
•   Follow an action plan of their key development points

Anyone involved in the Performance Management or Appraisal process. This could include; Directors, Managers, Team Leaders, HR Professionals. This session will provide you with the practical skills to develop and maintain the performance of your team’s work performance.

Course Contents

What is Performance Management?
Developing an understanding of what Performance Management is and how we imbed it into the culture of the organisation.
 
The Performance Management Cycle
Showing that Performance Management is a cyclical process and demonstrating the requirements at each stage, including the need for ongoing reviews.
 
Objective Setting
Ensuring that objectives are clearly defined, describe performance requirements and are SMART.
 
Ability or Motivation
 A simple tool to help assess the best approach to take to developing an individual.
 
Adapting Your Leadership Style
Applying the ability/motivation tool to a specific work based example.
 
Feedback
Identify what positive feedback is, and is not.
 
Giving Difficult Feedback
Providing some key tips on this topic.
 
Judgemental or Behavioural Feedback
Ensuring that our feedback is on specific, observable actions rather than ‘feelings’.
 
Performance Reviews
Taking delegates through a six-stage process.
 
Performance Reviews Practice
An opportunity to put the skills to the test.
 
Using the GROW Model to Joint Problem Solve
Looking at the GROW framework from a Performance Management perspective and providing specific questions to aid the process.
 
Managing Poor Performance
Identifying which actions to take and when, with some key skills.
 
Dealing with Poor Performance
A defined process to use.
 
Ten Ways to Improve Your Team Performance
Tips for analysis and Review. How can we implement these in the workplace?
 

Price per delegate

£525

Scheduled Classes

Indicia Training, Glasgow:

Please complete the contact form below or call 0141 221 5676 for further course information and available dates.
Alternatively you can email us at info@indiciatraining.com

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