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Course Outline

MS-721: Collaboration Communications Systems Engineer

MS721: Collaboration Communications Systems Engineer

Course Contents

Introduction to Teams meetings and calling
Overview of Teams meetings and events
Overview of Teams Phone
Overview of auto attendants and call queues
Overview of Teams devices

Plan for Teams Phone
Plan to deploy Teams Phone
Plan for Teams Phone PSTN connectivity
Determine license requirements
Plan for Teams Phone devices
Plan and design Teams Phone features
Plan for voicemail

Plan for Microsoft Teams Rooms and Surface Hub
Determine license requirements for Microsoft Teams Rooms and shared devices
Understand differences between Microsoft Teams Rooms on Android and Windows
Understand Microsoft Teams Rooms on Surface Hub 2S
Understand and plan Teams Room accessories, components, and peripherals
Understand Teams Rooms management options

Plan and optimize network performance for Teams media
Understand Teams network requirements
Design network for media optimization
Design and implement QoS

Configure and deploy Teams Phone
Configure emergency calling for Teams Calling Plans
Manage and configure Microsoft PSTN numbers
Configure Operator Connect and Teams Phone Mobile
Configure Teams Phone policies
Create and manage Teams policies
Configure Audio Conferencing

Configure and deploy Teams Phone with Direct Routing
Design Direct Routing call flows
Implement SIP trunking with Direct Routing
Configure Emergency Calling for Direct Routing
Extend Teams Direct Routing infrastructure
Deploy and maintain a survivable branch appliance

Extend Teams Phone with additional services
Understand how Teams interacts with additional services
Configure compliance recording in Teams
Configure and integrate a certified contact center in Teams
Design and deploy voice bots in Teams

Manage meetings and events experiences
Explore meetings and events in Microsoft Teams
Configure meeting settings
Create and manage meeting policies
Configure audio conferencing
Create and manage meeting templates and template policies
Create and manage meetings customization policies
Configure live events settings
Create and manage live events policies
Examine live events across Microsoft 365

Guided project – Create and assign Teams policies to meet business requirements in Microsoft Teams
Exercise – Create a security group
Exercise – Create and assign a messaging policy in Teams admin center
Exercise – Create a meeting policy and assign with PowerShell

Configure and manage voice users
Enable users for Teams Phone
Enable users for Direct Routing with Teams Phone
Enable additional calling features for Teams Phone
Enable users for Teams Phone Mobile

Configure auto attendants and call queues
Design call flows for auto attendants and call queues
Configure auto attendants and call queues
Deploy a channel-based call queue
Configure resource accounts
Configure Microsoft 365 groups for voicemail
Interpret call queue conference modes
Interpret call queue routing methods
Configure holidays for auto attendants and call queues
Configure custom music on hold

Configure, deploy, and manage Teams devices
Manage Microsoft Teams Phones
Manage Microsoft Teams Room Systems
Microsoft Teams Rooms management options
Manage Surface Hub 2S devices
Configure Microsoft Teams SIP gateway
Manage Microsoft Teams displays
Remote provisioning and sign in for Teams Phones
Update Microsoft Teams devices remotely
Manage Microsoft Teams device tags

Guided project – Prepare meeting room experiences
Exercise – Create dynamic security group
Exercise – Configure security settings
Exercise – Create room resource accounts
Exercise – Configure mailbox properties

Monitor and troubleshoot Teams collaboration communications systems
Diagnose and troubleshoot phone number assignment
Diagnose and troubleshoot Teams client issues
Diagnose and troubleshoot call failure and call quality issues
Report on and troubleshoot Teams calls with Call Quality Dashboard
Diagnose and troubleshoot Direct Routing issues
Troubleshoot and monitor Teams devices
Troubleshoot Teams meetings and calling
Troubleshoot Teams Rooms devices

Price per delegate


Scheduled Classes

Remote Access:

04 – 07 Dec 2023
08 – 11 Jan 2024
08 – 11 Apr 2024

Please complete the contact form below or call 0141 221 5676 for further course information and available dates.
Alternatively you can email us at

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