ITIL® v4 Foundation

This is a 3 day, instructor-led course.

The ITIL 4 Foundation level course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps your understanding of the ITIL 4 principles and demonstrates how they can improve an individual’s work and the work of the organization. With the help of the ITIL 4 concepts and terminology, group discussions, case study-based activities, and examples included in the course, you will acquire the knowledge and skills to enable you to successfully pass the ITIL 4 Foundation certification.

ITIL 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

Upon successful completion of this course, students will have the skills necessary to:
•   Understand the key concepts of ITIL service management
•   Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
•   Understand the four dimensions of ITIL service management
•   Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
•   Understand the key concepts of continual improvement

ITIL 4 Foundation equips candidates with:
•   A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
•   The guiding principles of ITIL 4
•   The four dimensions of Service Management
•   Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
•   How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

ITIL 4 Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.

ITIL 4 continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with, and leads the wider business strategy.

This course is ideal for:
•   Individuals at the start of their journey in service management
•   ITSM Managers and aspiring ITSM Managers
•   Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
•   Existing ITIL qualification holders wishing to update their knowledge

There are no formal pre-requisites for attending this course.

•   Closed book
•   60 minutes duration
•   40 questions each worth 1 mark
•   Pass mark 65% or higher (26 marks or above)