ITIL® (version 5) Foundation Bridge

This is a 1 day, instructor-led course.

ITIL® Foundation Bridge (Version 5) introduces candidates to the key concepts of digital product and service management not addressed in ITIL 4 Foundation and establishes a common language for effective practice across organizations. It provides an overview of the ITIL (Version 5) framework, including updates and additions to core models, and fundamental concepts, and explains how these elements are used to create, deliver, and continually improve products and services. ITIL Foundation Bridge (Version 5) enables candidates to build on their ITIL 4 knowledge and understand how value can be co-created through the effective management of products and services. It also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working, while remaining adaptable to different organizational contexts and levels of maturity.

Upon successful completion of this course, delegates will have learned:
•   Digital product and service management in ITIL (Version 5)
•   Service relationships in the context of digital products and services
•   The ITIL Value System
•   Governance and the ITIL Guiding Principles in the context of ITIL (Version 5)
•   The ITIL Product and Service Lifecycle Model and the value chain activities
•   Value stream and their management
•   The ITIL Four Dimensions of Product and Service Management
•   How AI affects ITIL, what AI Governance is, and how ITIL integrates with other frameworks (PRINCE2® and DEVOPS INSTITUTE®)

ITIL® Foundation Bridge (Version 5) is intended for candidates who have successfully achieved the ITIL 4 Foundation certification (or any ITIL 4 higher level certification except Cloud and Sustainability) and wish to transition to ITIL Foundation (Version 5). This bridge syllabus focuses exclusively on the new, changed, and expanded concepts introduced in Version 5 and does not reassess topics that remain unchanged from ITIL 4 Foundation.

You can attend this course if you have any ITIL® 4 certificates (excluding Cloud / Sustainability).

This is a 30 minute, closed book exam to be taken after completion of the course.
There are 20 multiple-choice questions, each worth 1 mark. There is no negative marking. Candidates will need to get 13 questions correct (65%) to pass the exam.