This is a 5 day, instructor led course.

The Implementing Cisco Collaboration Applications (CLICA) v1.0 course shows you how to implement Single Sign-On (SSO), Cisco Unified IM and Presence, Cisco Unity Connection, and Cisco Unity Express. You will learn how to streamline communication procedures, strengthen compliance measures, and enhance your communication systems and devices. This course also earns you 40 Continuing Education (CE) credits towards recertification.

This course will prepare you for the exam:
•   300-810 Implementing Cisco Collaboration Applications (CLICA)

This course will help you:
•   Learn to implement and troubleshoot voice mail and Interactive Voice Response (IVR) solutions using Cisco Unity Connections and Cisco Unity Express
•   Prepare for the 300-810 CLICA exam

Upon successful completion of this course, you will have the skills necessary to:
•   Configure Cisco Unity Connection integration
•   Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
•   Configure and troubleshoot Cisco Unity Express
•   Describe SSO for Cisco Unified Communications applications
•   Describe how Cisco Jabber® and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
•   Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
•   Configure and troubleshoot chat rooms and message archiving
•   Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
•   Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence server
•   Configure call recording and monitoring

This course is designed primarily for professionals in the following job roles:
•   Collaboration engineers
•   Collaboration administrators

Before taking this course, you should have the following knowledge and skills:
•   Basic understanding of networking technologies
•   Basic understanding of voice and video
•   Cisco Unified Communications Manager (CUCM) experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks