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Course Outline

CompTIA A+ Certification (Accelerated)

This is a 5 day, instructor-led course.

CompTIA’s A+ Certification is the industry standard for validating the foundational skills needed by support technicians in today’s digital world. A technical support professional does much more than fix a PC, they now have to understand how applications work across systems and be capable of solving problems that help to keep the business running smoothly.

The CompTIA A+ Certification has recently been updated to reflect the growing focus on topics such cybersecurity, Prvacy, IoT, Scripting, Virtualisation and Cloud.

This globally recognised vendor-neutral certification requires that you pass two exams: CompTIA A+ Core 1 Exam 220-1001 and Core 2 Exam 220-1002.

Upon successful completion of this course, students will have the skills necessary to:

•   Support basic IT infrastructure, including endpoint management, advanced device connectivity troubleshooting, and basic networking
•   Configure and support PC, mobile and IoT device hardware, including components, connectors and peripherals
•   Implement basic data backup and recovery methods and apply data storage and management best practices
•   Demonstrate baseline security skills for IT support professionals, including detecting and removing malware, addressing privacy concerns, physical security and device hardening
•   Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
•   Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and the use of scripting in IT support

Entry-level IT Professionals in a technical support role

Before taking this course, students should be familiar with the basic functions of their computer’s operating system such as creating folders, launching programs, copying and pasting objects, formatting text, retrieving files, and saving files.

Students should also meet the following prerequisites:
•   Recognize the main components of a PC and different data media such as USB drives and DVD.
•   Start the computer and navigate the desktop.
•   Use Windows Explorer to create directories and subdirectories and manage files.
•   Use a web browser such as Internet Explorer to view websites.

CompTIA A+ Certification (Accelerated)

This is a 5 day, instructor-led course.

CompTIA’s A+ Certification is the industry standard for validating the foundational skills needed by support technicians in today’s digital world. A technical support professional does much more than fix a PC, they now have to understand how applications work across systems and be capable of solving problems that help to keep the business running smoothly.

The CompTIA A+ Certification has recently been updated to reflect the growing focus on topics such cybersecurity, Prvacy, IoT, Scripting, Virtualisation and Cloud.

This globally recognised vendor-neutral certification requires that you pass two exams: CompTIA A+ Core 1 Exam 220-1001 and Core 2 Exam 220-1002.

Upon successful completion of this course, students will have the skills necessary to:

•   Support basic IT infrastructure, including endpoint management, advanced device connectivity troubleshooting, and basic networking
•   Configure and support PC, mobile and IoT device hardware, including components, connectors and peripherals
•   Implement basic data backup and recovery methods and apply data storage and management best practices
•   Demonstrate baseline security skills for IT support professionals, including detecting and removing malware, addressing privacy concerns, physical security and device hardening
•   Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
•   Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and the use of scripting in IT support

Before taking this course, students should be familiar with the basic functions of their computer’s operating system such as creating folders, launching programs, copying and pasting objects, formatting text, retrieving files, and saving files.

Students should also meet the following prerequisites:
•   Recognize the main components of a PC and different data media such as USB drives and DVD.
•   Start the computer and navigate the desktop.
•   Use Windows Explorer to create directories and subdirectories and manage files.
•   Use a web browser such as Internet Explorer to view websites.

Course Contents

Supporting Operating Systems
Identify Common Operating Systems
Troubleshooting Methodolgy
Use Windows Features and Tools
Manage Files in Windows
Manage Disks in Windows
Manage Devices in Windows

Installing and Configuring PC Components
Use Appropriate Safety Procedures
PC Components
Common Connection Interfaces
Install Peripheral Devices

Installing, Configuring and Troubleshooting Display and Multimedia Devices
Install and Configure Display Devices
Troubleshoot Display Devices
Install and Configure Multimedia Devices

Installing, Configuring and Troubleshooting Storage Devices
Install System Memory
Insall and Configure Mass Storage Devices
Install and Configure Removable Storage
Configure RAID
Troublshoot Storage Devices

Installing, Configuring and Troubleshooting Internal System Components
Install and Upgrade CPUs
Configure and Update BIOS/UEFI
Install Power SUpplies
Troubleshoot Internal System Components
Configure a Custom PC

Installing, Configuring and Maintaining Operating Systems
Configure and Use Linux
Configure and Use macOS
Install and Upgrade Operating Systems
Maintain OSs

Maintaining and Troubleshooting Microsoft Windows
Install and Manage Windows Applications
Manage Windows Performance
Troublshoot WIndows

Network Infrastructure Concepts
Wired Networks
Network Hardware Devices
Wireless Networks
Internet Connection Types
Network Configuration Concepts
Network Services

Configuring and Troubleshooting Networks
Configure Network Connection Settings
Install and Configure SOHO Networks
Configure SOHO Network Security
Configure Remote Access
Troubleshoot Network Connectons
Install and configure IoT Devices

Managing Users, Workstations and Shared Resources
Manage Users
Configure Shared Resources
Configure Active Directory Accounts and Policies

Implementing Client Virtualization and Cloud Computing
Configure Client-Side Virtualization
Cloud Computing Concepts

Security Concepts
Logical Security Concepts
Threat and Vulnerabilities
Physical Security Measures

Securing Workstations and Data
Implement Security Best Practices
Implement Data Protection Policies
Protect Data During Incident Response

Troubleshooting Workstation Security Issues
Detect, Remove and Prevent Malware
Troubleshoot Common Workstation Security Issues

Supporting and Troubleshooting Laptops
Use Laptop Features
Install and Configure Laptop Hardware
Troublshoot Common Laptop Issues

Supporting and Troublshooting Mobile Devices
Mobile Device Types
Connect and Configure Mobile Device Accessories
Configure Mobile Device Network Connectivity
Support Mobile Apps
Secure Mobile Devices
Troublshoot Mobile Device Issues

Installing, Configuring and Troubleshooting Print Devices
Maintain Laser Printers
Maintain Inkjet Printers
Maintain Impact, Thermak and 3D Printers
Install and Configure Printers
Troubleshoot Print Device Issues
Install and Configure Imaging Devices

Implementing Operational Procedures
Environmental Impacts and Controls
Create and Maintain Documentation
Use Basic Change Management Best Practices
Implement Disaster Prevention and Recovery Methods
Basic Scripting Concepts
Professionalism and Communication

Price per delegate

£2395

Scheduled Classes

Indicia Training, Glasgow:

Please complete the contact form below or call 0141 221 5676 for further course information and available dates.
Alternatively you can email us at info@indiciatraining.com

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