Course Outline
MS-4004: Empower your workforce with Microsoft 365 Copilot Use Cases
For individuals seeking certification from Microsoft, please use the following link for our user-friendly Microsoft Certification Guide.
This is a 1 day, instructor-led course.
In MS-4004: Empower your workforce with Microsoft 365 Copilot Use Cases, students perform a series of hands-on exercises involving ten Use Cases – Executives, Sales, Marketing, Finance, IT, HR, Operations, Communications, Customer Service, and Legal. These exercises focus on using Copilot in various Microsoft 365 apps (such as Word, PowerPoint, Outlook, and so on) to complete a series of common business-related tasks pertaining to each Use Case.
NB: To complete the Use Case exercises in this course, each student must have access to a Microsoft 365 subscription (BYOS) in which they’re licensed to use Microsoft 365 Copilot. Each student must also have a Microsoft OneDrive account, since Copilot requires OneDrive to complete the file sharing tasks used throughout the Use Case exercises.
MS-4004: Empower your workforce with Microsoft 365 Copilot Use Cases is targeted towards business users who want to enhance their Microsoft 365 Copilot skills to solve business-related use case scenarios.
IMPORTANT: Before attending this course, you should be familiar with how Microsoft 365 Copilot works across M365 applications, including Copilot Chat and Copilot Agents.
Upon successful completion of this course, delegates will have the skills necessary to:
• Work with various Microsoft 365 Copilot Use Cases
• Apply Microsoft 365 Copilot to perform tasks and solve problems across a panel of business roles, including sales, finance, IT, and HR.
• Use Copilot within Microsoft 365 applications like OneNote, Word, Excel, PowerPoint, Outlook, and Teams to enhance productivity and streamline workflows.
• Analyze data, generate reports, create presentations, and develop strategic plans with the assistance of Copilot.
• Build and refine custom Copilot agents to address specific business needs, such as creating self-service tools and automating information retrieval.
IMPORTANT: Before attending this course, you should be familiar with how Microsoft 365 Copilot works across M365 applications, including Copilot Chat and Copilot Agents.
• Students should have basic functional experience with Microsoft 365 services.
• Students should have a basic understanding of Copilot.
• Students must have a proficient understanding of general IT practices.
• Students must have access to a Microsoft 365 subscription (BYOS) in which they’re licensed to use Microsoft 365 Copilot.
• Students must also have a Microsoft OneDrive account, since Copilot requires OneDrive to complete the file sharing tasks used throughout the Use Case exercises.
We recommend you attend the following courses to further your expertise in this technology:
AB-730: Transform business workflows with generative AI
AB-731: Drive AI transformation in your organization
MS-4018: Draft, Analyze, and Present with Microsoft 365 Copilot
MS-4019: Transform your everyday business processes with agents
Core User Microsoft Copilot for Microsoft 365
Copilot for Compliance Administrators
Course Contents
Executives Use Case
Exercise 1: Synthesize communication insights across Microsoft Teams
Exercise 2: Drive business outcomes using Microsoft 365 Copilot
Sales use case
Exercise 1: Accelerate market growth using Microsoft 365 Copilot
Exercise 2: Automate sales proposal responses using Microsoft 365 Copilot
IT Use Case
Exercise 1: Streamline IT project planning with Microsoft 365 Copilot
Exercise 2: Transform feature launches and adoption using Microsoft 365 Copilot
Marketing Use Case
Exercise 1: Transform market research into an actionable campaign using Microsoft 365 Copilot
Exercise 2: Develop a new marketing campaign using Microsoft 365 Copilot
Finance Use Case
Exercise 1: Optimize financial reporting and acquisition modeling using Microsoft 365 Copilot
Exercise 2: Streamline contract analysis and negotiation using Microsoft 365 Copilot
HR Use Case
Exercise 1: Deliver manager insights with Microsoft 365 Copilot
Exercise 2: Empower employees with an HR self-service agent
Operations use case
Exercise 1: Streamline operational initiatives using Microsoft 365 Copilot
Exercise 2: Manage a facility expansion project with Microsoft 365 Copilot
Communications Use Case
Exercise 1: Drive engagement with a unified communication strategy using Microsoft 365 Copilot
Exercise 2: Develop an employee centered communication experience using Microsoft 365 Copilot
Customer Service Use Case
Exercise 1: Improve customer service efficiency using Microsoft 365 Copilot
Exercise 2: Enhance the resolution quality of customer service cases using Microsoft 365 Copilot
Legal Use Case
Exercise 1: Prepare for regulatory response and litigation readiness using Microsoft 365 Copilot
Exercise 2: Reform corporate governance and compliance using Microsoft 365 Copilot
Price per delegate
£995
Scheduled Classes
Remote Access:
Please complete the contact form below or call 0141 221 5676 for further course information and available dates.
Alternatively you can email us at info@indiciatraining.com
MS4005
