Course Outline
ITIL® v4 Specialist: Collaborate, Assure and Improve
This is a 3 day, instructor-led course.
This 3-day course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Relationship Management Practice, the ITIL 4 Supplier Management Practice, the ITIL 4 Service Level Management Practice, the ITIL 4 Continual Improvement Practice, and the ITIL 4 Information Security Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.
The ITIL 4 Specialist: Collaborate, Assure and Improve combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximizing value from these practices.
Upon successful completion of this course, you will have the skills necessary to:
• Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
• Ensure stakeholders understand the strategic and operational requirements to co- create value and achieve business goals
• Integrate the practices in the organisation’s value streams
• Understand the interfaces and synergies across these five practices
• Apply metrics and practice success factors to improve performance
• Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model
Before attending this course, delegates must have attained an ITIL® v4 Foundation certificate.
This can be achieved by attending our ITIL® v4 Foundation course.
Exam Information
Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exam within this time frame.
Exam Format
• 60 questions
• Multiple choice
• 90 minutes
• Closed book
• Pass Mark 65% (39/60)
You will be awarded the ITIL 4 Practice Manager designation once you have successfully achieved the CDS (Create, Deliver and Support) plus the CAI (Collaborate, Assure & Imrpove) certifications.
Certification Renewal
All PeopleCert Global Best Practice certifications need to be renewed every 3 years.
ITIL® v4 Specialist: Collaborate, Assure and Improve
This is a 3 day, instructor-led course.
This 3-day course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Relationship Management Practice, the ITIL 4 Supplier Management Practice, the ITIL 4 Service Level Management Practice, the ITIL 4 Continual Improvement Practice, and the ITIL 4 Information Security Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.
The ITIL 4 Specialist: Collaborate, Assure and Improve combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximizing value from these practices.
Upon successful completion of this course, you will have the skills necessary to:
• Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
• Ensure stakeholders understand the strategic and operational requirements to co- create value and achieve business goals
• Integrate the practices in the organisation’s value streams
• Understand the interfaces and synergies across these five practices
• Apply metrics and practice success factors to improve performance
• Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model
Before attending this course, delegates must have attained an ITIL® v4 Foundation certificate.
This can be achieved by attending our ITIL® v4 Foundation course.
Exam Information
Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exam within this time frame.
Exam Format
• 60 questions
• Multiple choice
• 90 minutes
• Closed book
• Pass Mark 65% (39/60)
You will be awarded the ITIL 4 Practice Manager designation once you have successfully achieved the CDS (Create, Deliver and Support) plus the CAI (Collaborate, Assure & Imrpove) certifications.
Certification Renewal
All PeopleCert Global Best Practice certifications need to be renewed every 3 years.
Course Contents
Relationship Management (RSM)
The key concepts of the practice
The processes of the practice
The roles and competences of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommendations for the practice success
Supplier Management (SM)
The key concepts of the practice
The processes of the practice
The roles and competences of the practice
How information and technology support and enable the practice
Τhe role of partners and suppliers in
the practice
Ηow the ITIL capability model can be
used to develop the practice
The recommendations for the practice success
Service Level Management (SLM)
The key concepts of the practice
The processes of the practice
The roles and competences of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommendations for the practice success
Continual Improvement (CI)
The key concepts of the practice
The processes of the practice
The roles and competences of the practice
The processes of the practice
The roles and competences of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommendations for practice success
Information Security Management (ISM)
The key concepts of the practice
The processes of the practice
The roles and competences of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommendations for the practice success
Collaborate, Assure and Improve
Understand the processes and value streams of the Collaborate, Assure and Improve practices
How information and technology support and enable the practices
Recommendations for the Monitor, Support, and Fulfil practices success
Price per delegate
£1995
ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Scheduled Classes
Remote Access:
Please complete the contact form below or call 0141 221 5676 for further course information and available dates.
Alternatively you can email us at info@indiciatraining.com