ITIL® v4 Specialist: High Velocity IT

Understand the following terms:
•   Digital organization
•   High velocity IT
•   Digital transformation
•   IT transformation
•   Digital products
•   Digital technology

Understand when the transformation to high velocity IT is desirable and feasible

The five objectives associated with digital products – to achieve:
•   Valuable investments – strategically innovative and effective application of IT
•   Fast development – quick realization and delivery of IT services and IT related products
•   Resilient operations – highly resilient IT services and IT related products
•   Co-created value – effective interaction between service provider and consumer
•   Assured conformance – to governance, risk and compliance (GRC) requirements

Understand how high velocity IT relates to:
•   The four dimensions of service management
•   The ITIL service value system
•   The service value chain
•   The digital product lifecycle

Understand the following concepts:
•   Ethics
•   Safety culture
•   Toyota Kata
•   Lean / Agile / Resilient / Continuous
•   Service-dominant logic
•   Design thinking
•   Complexity thinking

Know how to use the following principles, models and concepts:
•   Ethics
•   Safety culture
•   Lean culture
•   Toyota Kata
•   Lean / Agile / Resilient / Continuous
•   Service-dominant logic
•   Design thinking
•   Complexity thinking

To contribute to:
•   Help get customers’ jobs done
•   Trust and be trusted
•   Commit to performance
•   Deal with uncertainty
•   Improve by being inquisitive

Know how the service provider ensures valuable investments are achieved

Know how to use the following practices to contribute to achieving valuable investments:
•   Portfolio management
•   Relationship management

Know how the service provider ensures fast deployment is achieved

Know how to use the following practices to contribute to achieving fast deployment:
•   Architecture management
•   Business analysis
•   Deployment management
•   Service validation and testing
•   Software development and management

Know how the service provider ensures resilient operations are achieved

Know how to use the following practices to contribute to achieving resilient operations:
•   Availability management
•   Capacity and performance management
•   Monitoring and event management
•   Problem management
•   Service continuity management
•   Infrastructure and platform management

Know how the service provider ensures co-created value is achieved

Know how to use the following practices to contribute to achieving co-created value with:
•   Relationship management
•   Service design
•   Service desk

Know how the service provider ensures assured conformance is achieved

Know how to use the following practices to contribute to achieving assured conformance:
•   Information security management
•   Risk management