Course Outline
ITIL® v4 Specialist: Plan, Implement and Control
This is a 3 day, instructor-led course.
This 3-day course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Asset Management Practice, the ITIL 4 Change Enablement Practice, the ITIL 4 Deployment Management Practice, the ITIL 4 Release Management Practice, and the ITIL 4 Service Configuration Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.
The ITIL 4 Plan, Implement, and Control Practices module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Asset Management Practice, ITIL 4 Change Enablement Practice, ITIL 4 Deployment Management Practice, ITIL 4 Release Management Practice, ITIL 4 Service Configuration Management Practice publications.
Upon successful completion of this course, you will have the skills necessary to:
• Understand the key concepts of the PIC practices.
• Understand the processes of the PIC practices.
• Understand the roles and competences of the PIC practices.
• Understand how information and technology support and enable the PIC practices.
• Understand the role of partners and suppliers in the PIC practices.
• Understand how the ITIL capability model can be used to develop the PIC practices.
• Understand how the ITIL guiding principles support the PIC practices.
Before attending this course, delegates must have attained an ITIL® v4 Foundation certificate.
This can be achieved by attending our ITIL® v4 Foundation course.
Exam Information
Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exam within this time frame.
Exam Format
• 60 questions
• 90 minutes
• Closed book
• Pass Mark 65% (39/60)
You will be awarded the ITIL 4 Practice Manager designation once you have successfully achieved the CDS (Create, Deliver and Support) plus the PIC (Plan, Implement & Control) certifications.
ITIL® v4 Specialist: Plan, Implement and Control
This is a 3 day, instructor-led course.
This 3-day course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Asset Management Practice, the ITIL 4 Change Enablement Practice, the ITIL 4 Deployment Management Practice, the ITIL 4 Release Management Practice, and the ITIL 4 Service Configuration Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.
The ITIL 4 Plan, Implement, and Control Practices module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Asset Management Practice, ITIL 4 Change Enablement Practice, ITIL 4 Deployment Management Practice, ITIL 4 Release Management Practice, ITIL 4 Service Configuration Management Practice publications.
Upon successful completion of this course, you will have the skills necessary to:
• Understand the key concepts of the PIC practices.
• Understand the processes of the PIC practices.
• Understand the roles and competences of the PIC practices.
• Understand how information and technology support and enable the PIC practices.
• Understand the role of partners and suppliers in the PIC practices.
• Understand how the ITIL capability model can be used to develop the PIC practices.
• Understand how the ITIL guiding principles support the PIC practices.
Before attending this course, delegates must have attained an ITIL® v4 Foundation certificate.
This can be achieved by attending our ITIL® v4 Foundation course.
Exam Information
Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exam within this time frame.
Exam Format
• 60 questions
• 90 minutes
• Closed book
• Pass Mark 65% (39/60)
You will be awarded the ITIL 4 Practice Manager designation once you have successfully achieved the CDS (Create, Deliver and Support) plus the PIC (Plan, Implement & Control) certifications.
Course Contents
IT Asset Management (ITAM):
The key concepts of the practice
The processes of the practice
The roles and competences of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL® capability model can be used to develop the practice
The recommendations for the practice success
Change Enablement (CE):
The key concepts of the practice
The processes of the practice
The roles and competences of the practice
How information and technology support and enable the practice
How the ITIL® capability model can be used to develop the practice
The recommendations for the practice success
Deployment Management (DM):
The key concepts of the practice
The processes of the practice
The roles and competences of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL® capability model can be used to develop the practice
The recommendations for the practice success
Release Management (RM):
The key concepts of the practice
The processes of the practice
The roles and competences of the practice
The role of partners and suppliers in the practice
How the ITIL® capability model can be used to develop the practice
The recommendations for the practice success
Service Configuration Management (SCM):
The key concepts of the practice
The processes of the practice
The roles and competences of the practice
How information and technology support and enable the practice
How the ITIL® capability model can be used to develop the practice
The recommendations for the practice success
Plan, Implement & Control (PIC):
Understand the processes and value streams of the Plan, Implement, and control practices
How information and technology support and enable the practices
Recommendations for the Plan, Implement, and Control practices success
Price per delegate
£1995
ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Scheduled Classes
Remote Access:
Please complete the contact form below or call 0141 221 5676 for further course information and available dates.
Alternatively you can email us at info@indiciatraining.com