Course Outline
ITIL® v4 Specialist: Acquiring & Managing Cloud Services
This is a 3 day, instructor-led course.
This 3-day ITIL® v4 Specialist: Acquiring & Managing Cloud Services training course provides a vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions.
It explores the concept of the ‘cloud services user journey’ which aligns key ITIL concepts such as guiding principles and the service value chain to provide a holistic view and understanding of the entire procurement lifecycle.
• This course is structured around the ITIL customer journey.
• Practical guidance to help organizations navigate the steps of their cloud services journey.
• Provides vendor-agnostic best practice guidance that is not tailored to specific vendors and tools.
• Demonstrates how ITIL supports a clear and practical integration between cloud technology, cloud acquisition and broader business strategy and functions.
Upon successful completion of this course, you will have the skills necessary to:
• Analyse available solutions and potential benefits using a vendor-neutral approach
• Effectively identify, select, and deliver optimized cloud services.
• Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.
• Adopt a customer-focused end-to-end cloud procurement user journey.
Before attending this course, delegates must have attained an ITIL® v4 Foundation certificate.
This can be achieved by attending our ITIL® v4 Foundation course.
Exam Information
Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.
• 40 questions
• 90 minutes
• Closed book
• Multiple Choice
You will be awarded the ITIL 4 Practice Manager designation once you have successfully achieved the CDS (Create, Deliver and Support) plus the MSF (Monitor, Support and Fulfil) certifications.
Certification Renewal
All PeopleCert Global Best Practice certifications need to be renewed every 3 years.
Certification
ITIL 4 Specialist: Acquiring & Managing Cloud Service
Follow on Courses
• ITIL® 4 Specialist: Business Relationship Management
• ITIL® 4 Specialist: Sustainability in Digital & IT
• ITIL® 4 Specialist: IT Asset Management
• ITIL® 4 Specialist: Create, Deliver, Support
• ITIL® 4 Specialist: Drive Stakeholder Value
• ITIL® 4 Specialist: High Velocity IT
• ITIL® 4 Leader: Digital and IT Strategy
• ITIL® 4 Strategist: Direct, Plan and Improve
ITIL® v4 Specialist: Acquiring & Managing Cloud Services
This is a 3 day, instructor-led course.
This 3-day ITIL® v4 Specialist: Acquiring & Managing Cloud Services training course provides a vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions.
It explores the concept of the ‘cloud services user journey’ which aligns key ITIL concepts such as guiding principles and the service value chain to provide a holistic view and understanding of the entire procurement lifecycle.
• This course is structured around the ITIL customer journey.
• Practical guidance to help organizations navigate the steps of their cloud services journey.
• Provides vendor-agnostic best practice guidance that is not tailored to specific vendors and tools.
• Demonstrates how ITIL supports a clear and practical integration between cloud technology, cloud acquisition and broader business strategy and functions.
Upon successful completion of this course, you will have the skills necessary to:
• Analyse available solutions and potential benefits using a vendor-neutral approach
• Effectively identify, select, and deliver optimized cloud services.
• Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.
• Adopt a customer-focused end-to-end cloud procurement user journey.
Before attending this course, delegates must have attained an ITIL® v4 Foundation certificate.
This can be achieved by attending our ITIL® v4 Foundation course.
Exam Information
Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.
• 40 questions
• 90 minutes
• Closed book
• Multiple Choice
You will be awarded the ITIL 4 Practice Manager designation once you have successfully achieved the CDS (Create, Deliver and Support) plus the MSF (Monitor, Support and Fulfil) certifications.
Certification Renewal
All PeopleCert Global Best Practice certifications need to be renewed every 3 years.
Certification
ITIL 4 Specialist: Acquiring & Managing Cloud Service
Follow on Courses
• ITIL® 4 Specialist: Business Relationship Management
• ITIL® 4 Specialist: Sustainability in Digital & IT
• ITIL® 4 Specialist: IT Asset Management
• ITIL® 4 Specialist: Create, Deliver, Support
• ITIL® 4 Specialist: Drive Stakeholder Value
• ITIL® 4 Specialist: High Velocity IT
• ITIL® 4 Leader: Digital and IT Strategy
• ITIL® 4 Strategist: Direct, Plan and Improve
Course Contents
Cloud Basics
Key components of ITIL4
The role of cloud services in an organization
Define requirements for adopting, and readiness to adopt, cloud solutions
Types of cloud services and their applicability
Procuring and Onboarding
Procuring cloud services in the ‘offer’ step
Onboarding and offboarding cloud services
Cloud Strategy
Managing the use of cloud services
Evaluate and improve a cloud strategy
Price per delegate
£1995
ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Scheduled Classes
Remote Access:
Please complete the contact form below or call 0141 221 5676 for further course information and available dates.
Alternatively you can email us at info@indiciatraining.com